Last updated: August 29, 2026
A customer may ask for an exchange or return within 30 days of the delivery date. We accept defective and non-defective goods. For eligibility, the merchandise must be new and unused, in original condition, and accompanied by its original box or wrapping, tags, supplied accessories, and other included materials.
Approved merchandise is sent back by mail. The package contains a free return label, and we impose no restocking fee. Non-defective reasons can include changing your mind, preferring another item, or ordering the wrong product. Damage, a defect, an incorrect shipment, a missing component, or a substantial difference from the description can also support a request.
Do not mail a product without approval. Start the request with the order number, the email used at checkout, and a short account of the issue. When reporting damage, defect, wrong fulfillment, or missing pieces, add photos or video showing the item and packaging. An exchange can be completed only when replacement stock is available.
After approval, the refund goes back to the original payment method and is processed within 10 days. Posting by a financial institution may take longer.
Email: birlevelfresty@gmail.com
Mailing address: 114 Main St, Bradford, Iowa, 50041, United States
Phone: 307-299-4974